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Buyer´s Guide

Visit our secured Online Shop to order our products or to calculate your price including all possible discounts.

Existing users can get an overview of purchased software and possible discounts for obtaining additional licenses by signing in to their account.

You can either pay with your credit card or by bank transfer.

If you are not satisfied with our software, Fine offers a 30-day Money Back Guarantee.

Alternatively feel free to use this Contact Form, e-mail us or contact your Local Dealer.

Methods of Payment


Credit Card

We receive confirmation of the transaction immediately and ship ordered items to you without any delay. Supported cards are: Visa Electron, Visa, MasterCard, Maestro.

How is the Online Shop and Credit Card Payment secured ?

Secured Credit Card Payment

  1. Our online shop is secured by SSL encryption technology (Thawte)
  2. You enter credit card data directly to our bank
  3. None of our employees has access to your credit card data
  4. The payment system is guaranteed by ČSOB Online Payment Gateway

Bank Transfer (Proforma Invoice)

Your order will be shipped to you as soon as the payment is received. Find the invoice address and bank transfer information »

Delivery Options


Normal Delivery – free of charge

The normal delivery time is 2–4 days to most European destinations and one week to the rest of the world, but in some occassions, it may take longer.

Express Delivery (worldwide)

The Express delivery time is estimated to one to four business days, depending on your destination country. Fine ships internationally with Aramex.

Visit delivery provider´s website for specific delivery times. You may also use Aramex Tracking System at any time to track your package.

Please Note: Shipping charges cover transportation and insurance during transit only. Import duties and taxes are the responsibility of the purchaser. The Software License is sent electronically, with no shipping required.

In the Shipment

Your package ships with the following items: A hardlock (USB) and Quick Installation Guide. Software key is sent electronically, with no shipping required. Software is provided using Personalized Setup, which is available on the internet anytime. User guide in electronic form is also available on our website. CD installation is available upon request.

Return & Refunds Policy

Our 30-day Money Back Guarantee means if you are unhappy with our software for any reason, you can simply return the package in its original condition within 30 days of the date you received it and we will issue a full refund of the price you paid.

More information about 30-Day Money Back Guarantee »

When you send your item back to us, we'll process the returned item and then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for your purchase within four weeks from the date we received your returned package.

For your protection, we recommend that you use registered mail.

We will not refund your costs with returning the item to us and other services provided to you in connection with your refund.

As soon as we receive the returned hardlock, we will refund the relevant purchase price for that item together with the item's normal postal charge. We cannot refund any express postal fees.

Discount Options

Volume discounts are available when you purchase more than 3 programs in the same transaction. The discount will be counted off from your order automatically. Discounts cannot be combined between the GEO5 and FIN EC products. When buying a product package, individual discounts will no longer be applicable. Discounts are not applicable to upgrades.

Fine Maintenance subscribers may use a 10% discount on new software or license purchases. You can calculate your discount in our e-shop.

Lease

Some specific bundles are available to lease. The one year lease consists of software price and Fine Maintenance services (major upgrades free of charge and priority support). The software is provided with HW or SW time limited key for a single computer. There are no discounts applicable to leased licenses. Customer has also an option to upgrade from lease to the perpetual license or renew the lease.

License Types

The license type is determined by the purpose for which the license was provided (full – commercial, academic) and the way it is used – local license (for a standalone computer) or network license (for more computers in a network or on virtual machines). More information about License Types

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Types of Keys

Our products are secured by hardware and software locks. More information about types of keys.

Customer Support

Basic technical support is provided to all our customers for free via e-mail or through the Technical Support Contact Form.

Basic technical support is also provided to users with older versions of our programs. However we reserve the right to terminate technical support of the versions with at least two available upgrades to the current date. You may purchase a Single Upgrade or get access to the latest versions through Fine Maintenance subscription.

Security & Privacy

We respect your privacy. In order to deliver you the requested software and provide support accordingly (by us or by respective Fine Dealer), we need to know your personal data. We will use your personal information only for our needs and we will not provide them to third parties. We will protect your data against misuse. More information about our Privacy Policy.

Do you need any additional information?

Get price calculations immediately in our Shop or contact us.