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Fine Maintenance Program / Terms and conditions

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Terms and conditions

Agreement of permanent support program – Fine Maintenance

Company Fine undertakes to provide support and maintenance of Fine programs. The agreement is concluded for program suites GEO5 or FIN10, including all programs in the given suite owned by the user. Fine Maintenance agreement does not apply to program suite TRUSS4, which has its own terms and conditions of the licence lease.

Fine Maintenance provides the user with unlimited access to program updates and upgrades, technical hotline and professional engineering support. Terms of the agreement may differ slightly depending on the region or a dealer.

Price of the support program

The price of the permanent support program is 15 % of the current price of all purchased licenses excluding volume discounts given at the time of purchase.

Validity period

The agreement is concluded for indefinite period. The fee for Fine Maintenance services is always paid for the period of one year from the day of purchasing the program and is due annually according to the invoices issued by the supplier (Fine or Fine dealer).

Termination

The agreement will be terminated automatically, if the service fee is not paid.

The agreement can be terminated by an email of the user delivered to the supplier at least one month prior to the end of the period, for which the service was paid.

Availability of program updates and upgrades

Software updates and upgrades are available to download on Fine or partner websites. The user can be informed about current updates or upgrades by Fine Newsletter.

Program updates and upgrades

We recognize the importance of updates and program version upgrade.

Update
Updates include corrections of errors, maintenance arrangements and minor improvements within the upgrade version.
Upgrade
Upgrades are significantly improved program versions including new functionality and support of new technology and operating systems. Upgrades are supplied free to users with an unexpired Fine Maintenance agreement. Single upgrade may be also purchased separately for given price ?.
A complete set of electronic manuals related to the given program (suite) is also included in the upgrade.

Technical hotline

Technical hotline is provided via e-mail or telephone. Technical hotline staff help with solving problems related to installation or setting of the programs. The service is provided in Prague on workdays from 9:00 to 12:00 and from 13:00 to 16:00 (Central European Time Zone), or through Fine dealer´s support lines, when applicable.

Engineering assistance

Customers covered under a current Fine Maintenance program are entitled to request professional engineering assistance related to tasks solved by our software. The assistance is provided via e-mail or telephone on workdays in Prague from 9:00 to 12:00 and from 13:00 to 16:00 (Central European Time Zone).

Price of a single upgrade

Price is calculated as one tenth of the current price of all purchased licences multiplied by the number of versions released after the version originally purchased by the user.

For example: Price of program upgrade from version 5.8 to 5.11 (number of versions = 3) is 30 percent of the current price of all purchased licences.

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