Support

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Technical Support

Support

Technical

Technical Support

Before you contact our technical support, you should check out the site with the most Frequently Asked Questions (FAQ). Many questions have already been answered and you may find an adequate solution there.

Basic technical support is provided to all our customers free via e-mail or through the technical support contact form.

We provide technical support via telephone (hotline) only to customers with activated Fine Maintenance program. The telephone number is: +420 233 324 889. Please consider the working hours: work days (Mo-Fri) from 9:00 to 12:00 and from 13:00 to 16:00.

Our technical support staff will request your licence numberHelp and program versionHelp. We might ask you to send us data containing the errorHelp.

Technical support is also provided, if possible, to users with older versions of our programs. However we reserve the right to terminate technical support of versions with at least two available upgrades to the current date.

All users of program suite TRUSS4 obtain technical support (technical and professional engineering hotline via telephone or e-mail) free as a part of the licence lease.

Basic technical support

Users of our programs can ask our basic technical support team (program installation or setting problems) for help by filling out the technical support contact form or sending an e-mail.

The time needed to respond may vary depending on workload of the staff.

Inquiries of customers with activated Fine Maintenance program are handled preferentially.

Besides basic technical support you may also enjoy other free services:

You may purchase single program updates or get them through subscribing to Fine Maintenance program.

Permanent Support Program – Fine Maintenance

If you want to work with always-updated software and take the advantage of permanent and preferential technical support and engineering assistance, subscribe to Fine Maintenance program.

» More about Fine Maintenance

How do I find the licence number?

  1. Run any program made by Fine
  2. On the main menu, click “Help”
  3. Select the item “About the program”

How do I find the program version number?

  1. Run any program made by Fine
  2. In the main menu click on folder “Help”
  3. Select item “About the program”

What should I include in problem description?

In order to receive prompt and adequate support, it is necessary to include answers to the questions below in the problem description:

  • When does the problem occur?
  • What steps cause the problem?
  • Does the problem occur only in this task or during any other operations?
  • What operating system is installed on your computer?
  • What kind of hardware do you use (processor, memory, printer)?
  • Do you use other hardware or software that could be related to the error?
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