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Technical support contact form

Before you contact our technical support, check for the latest version of the product available for you and find out whether the problem still persists.

The Fine Personalized Setup identifies you by your hardlock attached, downloads and installs your software updates.

Choose the product:

Customer info


Information

How do I find the licence number?

  1. Run any program made by Fine
  2. On the main menu, click “Help”
  3. Select the item “About the program”

Screenshot


How do I find the program version number?

  1. Run any program made by Fine
  2. In the main menu click on folder “Help”
  3. Select item “About the program”

Screenshot

What should I include in problem description?

In order to receive prompt and adequate support, it is necessary to include answers to the questions below in the problem description:

  • When does the problem occur?
  • What steps cause the problem?
  • Does the problem occur only in this task or during any other operations?
  • What operating system is installed on your computer?
  • What kind of hardware do you use (processor, memory, printer)?
  • Do you use other hardware or software that could be related to the error?
Data

If there are additional data related to the problem, you may attach them here.

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