Support

/

Frequently asked questions – FAQ

FAQ

Frequently asked questions

Frequently asked questions – FAQ

Singe Upgrade

I have an older version of GEO5 programs. How can I get the latest version of the software?

The latest version of programs is automatically available to any Fine Maintenance subscriber for free. Another way of getting the latest version of the software is to purchase the Single Upgrade.

Can I upgrade my older programs GEO4 by purchasing Single Upgrade?

No, it is not possible. Single Upgrade could be applied only within GEO5 product. The only way of obtaining the latest version of our software is to purchase GEO5 product.

What I get by purchasing the Single Upgrade?

The latest GEO5 version released and all updates within that version.

How can I subscribe to Fine Maintenance support program or how can I find out what my Fine Maintenance fee will be?

Use our online shop to find out your Fine Maintenance fee or ask for a quotation.

I have GEO5 programs in version 8 and I would like to have the latest version. What is the price of Single Upgrade if the current version is 12?

GEO5 version 8 is the last free upgrade, so any GEO5 user can upgrade up to GEO5 version 8 for free. It means that any GEO5 user with older version (5.1, 5.2...5.8) is considered a user with GEO5 version 8 and is then allowed to install version 8. Single Upgrade brings all GEO5 programs up to the latest available version – price consists of ten percent of all purchased licences per each version released after the version originally purchased by the user.

In that case of GEO5 version 8 the price of Single Upgrade is calculated from version 8 up to version 12 which is 40% of the price of all your purchased licences.You can get your Single Upgrade price calculated easily by entering your licence number in our online Shop

Fine Maintenance

I have an older version of GEO5 programs. How can I get the latest version of the software?

The latest version of programs is automatically available to any Fine Maintenance subscriber for free. Another way of getting the latest version of the software is to purchase the Single Upgrade.

I have an older version of GEO5 programs. Can I subscribe to Fine Maintenance?

You can but you have to update all your programs by purchasing Single Upgrade first.

Can I specify the programs which I want to subscribe Fine Maintenance for?

No, Fine Maintenance comprises all licences within your product.

Can I exclude some specific programs from Fine Maintenance subscription (e.g. because of not using a program for a specific type of construction)?

Fine Maintenance comprises all the licences within the product you own. However if the customer agrees with returning of licence for a specific program, Fine stops supporting that program, and you pay only for the programs you really use.

How can I subscribe to Fine Maintenance support program, or how can I find out what my Fine Maintenance fee will be?

Use our online shop to find out your Fine Maintenance fee or ask for a quotation.

I own programs GEO4. Can I subscribe to Fine Maintenance program?

No, Fine Maintenance is applicable only to programs within new products - GEO5.

Upgrades and Updates

How can I get latest update available?
Any user can update software anytime by using new installation system. Easily download Upgrade tool. During the automatic software upgrade Maintenance subscribers obtain the latest version available. The other users get the latest update available within the version they have purchased.

Hardlocks

What is a hardlock?

Hardlock is a tiny device to be attached to a computer. It protects our software against illegal copying. Protected software cannot run without an appropriate hardlock connected to the computer.

What do I need a hardlock for?

Hardlock is a tiny device to be attached to a computer. It protects our software against illegal copying. Protected software cannot run without an appropriate hardlock connected to the computer.

When is it necessary to change my hardlock?

All programs of GEO5 require new type of hardlock – HASP HL. If you still only use some programs of suites FIN10 or GEO4 and you are going to purchase GEO5, you might have to change your hardlock. You can simply find out using the installation CD, whether you need a new one or not. On the main menu choose “Hardlocks/Advanced tools/Verify hardlock compatibility”.

Software does not work after I changed my hardlock for a new one.

In order for a protected program to operate correctly, the program needs to find some information saved into your hardlock by the installation program. After the change, the hardlock was set correctly, but it is empty. You need to run the appropriate installation program for each of the programs protected by the hardlock.

I have your software and a hardlock that is attached to my computer. May I use any installation CD?

Each installation CD can be used only with those hardlocks, which it was created for. List of admissible (permitted) hardlocks is included on the leaflet inside the cover of your installation CD. Same information can be found using the main menu displayed when the CD is inserted into your computer. Click: “Explore CD”, “Install”, product name and “product.ini”.

How do I find out which hardlocks may I install the program with?

Each installation CD can be used only with those hardlocks, which it was created for. List of admissible (permitted) hardlocks is included on the leaflet inside the cover of your installation CD. Same information can be found using the main menu displayed when the CD is inserted into your computer. Click: “Explore CD”, “Install”, product name and “product.ini”.

I have lost the leaflet from my installation CD. How do I find out which programs included on the CD may I install and which hardlock should I use for each program?

Each installation CD can be used only with those hardlocks, which it was created for. List of admissible (permitted) hardlocks is included on the leaflet inside the cover of your installation CD. Same information can be found using the main menu displayed when the CD is inserted into your computer. Click: “Explore CD”, “Install”, product name and “product.ini”.

Does a network hardlock have to be necessarily connected to a LAN server?

No, it does not. A network hardlock can be connected to any computer capable of running NetHASP License Manager and visible in LAN network.

I have a network hardlock directly connected to my computer. Does this computer have to be also connected to a LAN network?

Any computer where a protected program is used, and which a network hardlock is connected to, must always satisfy the following conditions:

  1. Program NetHASP License Manager is installed
  2. Hardlock drivers are installed (they are usually installed automatically by NetHASP License Manager)
  3. At least one connection to LAN network is defined within the operating system and it must be in state “connected”. It means there is a transmission medium such as cable, WiFi signal etc. detected.
What do I need for using a network hardlock on the same computer where the protected program is?

Any computer where a protected program is used, and which a network hardlock is connected to, must always satisfy the following conditions:

  1. Program NetHASP License Manager is installed
  2. Hardlock drivers are installed (they are usually installed automatically by NetHASP License Manager)
  3. At least one connection to LAN network is defined within the operating system and it must be in state “connected”. It means there is a transmission medium such as cable, WiFi signal etc. detected.
Can I run a program protected by a network hardlock on the same computer, where the network hardlock is installed?

Any computer where a protected program is used, and which a network hardlock is connected to, must always satisfy the following conditions:

  1. Program NetHASP License Manager is installed
  2. Hardlock drivers are installed (they are usually installed automatically by NetHASP License Manager)
  3. At least one connection to LAN network is defined within the operating system and it must be in state “connected”. It means there is a transmission medium such as cable, WiFi signal etc. detected.
A network hardlock is directly connected to my computer, where I also use the protected program. However the program reports: “No hardlock with valid licence found”

Any computer where a protected program is used, and which a network hardlock is connected to, must always satisfy the following conditions:

  1. Program NetHASP License Manager is installed
  2. Hardlock drivers are installed (they are usually installed automatically by NetHASP License Manager)
  3. At least one connection to LAN network is defined within the operating system and it must be in state “connected”. It means there is a transmission medium such as cable, WiFi signal etc. detected.
What do I need to provide for a network hardlock to work properly?

If a hardlock driver does not find any local hardlocks connected to the computer, it searches for a network hardlock. In order for a network hardlock to work properly, the following conditions must be satisfied:

  1. A network hardlock is connected to a computer which is available for other computers of LAN network
  2. Hardlock drivers are installed on the computer, which the hardlock is connected to. Program NetHASP License Manager has to be also installed and in operation.
  3. Network elements and local network protocols are configured to allow communication between hardlock drivers installed on the workstation where a protected program is used and program NetHASP License Manager running on the computer which the hardlock is connected to. To get more information, see the documentation included on the installation CD. More details can be found in files NetHASP.ini and NHSrv.ini. In most cases network modifications or using of files NetHASP.ini and NHSrv.ini should not be necessary.
How does a network hardlock work?

If a hardlock driver does not find any local hardlocks connected to the computer, it searches for a network hardlock. In order for a network hardlock to work properly, the following conditions must be satisfied:

  1. Network hardlock is connected to a computer which is available for other computers of the LAN network
  2. Hardlock drivers are installed on the computer, which the hardlock is connected to. Program NetHASP License Manager has to be also installed and in operation.
  3. Network elements and local network protocols are configured to allow communication between hardlock drivers installed on the workstation where a protected program is used and program NetHASP License Manager running on the computer which the hardlock is connected to. To get more information, see the documentation included on the installation CD. More details can be found in files NetHASP.ini and NHSrv.ini. In most cases network modifications or using of files NetHASP.ini and NHSrv.ini should not be necessary.

Language: english