Before you contact our technical support, please check if you have the latest version of the product available for you installed, and find out if the problem persists.
Problems still persist?
Free Support
Basic technical support is provided to all our customers via e-mail or through the Contact Form for free.
Technical support is also provided, if possible, to users with older versions of our programs. However we reserve the right to terminate technical support of versions with at least two available upgrades to current date.
All users of TRUSS4 software suite obtain technical support (technical and professional engineering hotline via telephone or e-mail) for free as a part of the license lease.
Maintenance Subscribers
Technical support via telephone is provided only to Fine Maintenance subscribers.
Telephone hotline: +420 233 324 889. Please consider the working hours:
Monday - Friday from 9:00 to 12:00 and from 13:00 to 16:00.
Our technical support staff will request your:
- License number
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How do I find my license number?
- Run any program made by Fine
- In the main menu, click “Help”
- Select “About program”
- Software version
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How do I find my software version number?
- Run any program made by Fine
- In the main menu click on folder “Help”
- Select “About program”
- Data containing the error
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What should I include in the problem description?
In order to receive prompt and adequate support, it is necessary to include answers to the questions below in the problem description:
- When does the problem occur?
- What steps cause the problem?
- Does the problem occur only in this task or during any other operation?
- What operating system is installed on your computer?
- What kind of hardware do you use (processor, memory, printer)?
- Do you use other hardware or software that could be related to the error?
Upgrades
The latest upgrades are available for free to any Fine Maintenance subscriber. Other customers can get the latest version by purchasing a Single Upgrade.