Fine Maintenance Support Program
Fine spol. s r.o. undertakes to provide support and maintenance of its software. The Service Agreement is concluded for GEO5 or FIN EC software suites, including all programs in the given suite owned by the user. Fine Maintenance agreement does not apply to TRUSS4, which has its own terms and conditions of the license lease.
Fine Maintenance provides the user with unlimited access to software updates, new programs added to the package, priority technical hotline, professional engineering support and discounts on new program purchases. Terms of agreement may differ slightly depending on the region or Local Dealer.
Price of the Support Program
The price of the Fine Maintenance program is 15% of the current price of all purchased licenses for GEO5 or 10% of the current price of all purchased licenses for FIN EC (excluding volume discounts given at the time of purchase).
The agreement is concluded for indefinite period. The fee for Fine Maintenance services is always paid for the period of one year from the date of purchase the program and is renewed annually according to the invoice issued by the supplier (Fine or its local dealer).
The agreement will be terminated automatically, if the service fee is not paid. The agreement can be terminated by an email delivered to the supplier at least one month prior to the end of the period, for which the service fee was paid.
Fine Maintenance subscribers (GEO5 or FIN EC products) can install current Edition for free at any time. Each Edition can have arbitrary number of versions released during the year. New versions contain fixes, new features and functions. All users of the Editions receive all versions immediately for free. Part of each update is a set of Contextual Helps included in the software (in selected languages).
Availability of Software Upgrades
New Edition is released once a year on November 1st and is marked with a year of release behind the software name (GEO5 2017). The programs can be upgraded immediately using the Personalized Setup, which can be downloaded from our website at any time. User can be informed of the release of a new Edition by the automatic notification in the software or by Fine Newsletter.
New Edition is released once a year on November 15th and is marked with a year of release behind the software name (FIN EC 2017). The programs can be upgraded immediately using the Personalized Setup, which can be downloaded from our website at any time. User can be informed of the release of a new Edition by the automatic notification in the software.
Technical hotline is provided via e-mail or telephone. Technical hotline staff help with solving problems related to installation or settings of the programs. The service is provided in Prague on workdays from 9:00 to 12:00 and from 13:00 to 16:00 (Central European Time Zone), or through Fine Dealer´s support lines, if applicable.
Customers covered under current Fine Maintenance program are entitled to request professional engineering assistance related to tasks solved by our software. The assistance is provided via e-mail or telephone on workdays in Prague from 9:00 to 12:00 and from 13:00 to 16:00 (Central European Time Zone).
Discounts on new program and license purchases
Fine Maintenance subscribers will get a special 10% discount on new program and license purchases. The discount is applicable under the following terms and conditions.
New programs added to the package for free
Once we have the newly released program in the package, the Fine Maintenance subscribers of the package receive this program for free.