What should I include in the problem description?
In order to receive prompt and adequate support, it is necessary to include answers to the questions below in the problem description:
- When does the problem occur?
- What steps cause the problem?
- Does the problem occur only in this task or during any other operation?
- What operating system is installed on your computer?
- What kind of hardware do you use (processor, memory, printer)?
- Do you use other hardware or software that could be related to the error?